Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided you ordered several goods as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us, Fitnesshotline GmbH, Beethovenstr. 9, 08209 Auerbach, Germany, Phone: +49 (0) 3744 3 65 65 0, Email: order@best-body.com, by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You also have the option to declare your withdrawal via the electronic withdrawal function provided on our website. This can be found permanently accessible in the footer of our website under ‘Withdraw from contract’.“

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs, with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and at the latest within 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

• for the supply of goods that are liable to deteriorate quickly or whose expiry date would quickly be exceeded;
• for the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the trader has no influence;
• for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To Fitnesshotline GmbH, Beethovenstr. 9, 08209 Auerbach, Germany, Email: order@best-body.com:

I hereby withdraw from the contract concluded by me or us for the purchase of the following goods or the provision of the following service

- Ordered on / received on

- Name of the consumer or consumers
- Address of the consumer or consumers
- Signature of the consumer or consumers, only if this form is notified on paper
- Date

Delete as appropriate.